If you're having trouble accessing Premium features, it could be because your account is locked. This often happens when our system detects multiple accounts associated with your information, and we cannot determine which account is linked to your Premium subscription. If you're having trouble accessing Premium features, it could be because your account is locked. This often happens when our system detects multiple accounts associated with your information, and we cannot determine which account is linked to your Premium subscription.
On your In-App Purchase screen, you will be presented with this screen:
Please email support at [email protected] with the error screenshot and the error code, we will respond within 24-48 hours to support you.