time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

What should I do if I receive an incorrect item or an item has been replaced?

In some cases, we do run out of an item. These items will be replaced by one of equal value. Any items that are out of stock will be noted in the product listing as soon as possible. In rare cases, the item will be out of stock after your order is placed. In this case, we will notify you via email prior to shipping your box. If a replacement item is not satisfactory to you we are able to refund your one-time purchase if it has not yet been shipped. If you are a subscriber, we will do our best to accommodate an alternate replacement item request. 

In the event that an item is not identified as “Canadian Goods Returned”, duties and taxes will be assessed accordingly by the Canada Border Services Agency (CBSA). If an item that is Canadian goods returned is delivered and duties and taxes are inaccurately applied, the recipient has two options to dispute the duties and taxes with the CBSA, which are outlined in section 2.2.6.